Jili casino's Terms and Conditions — Please read before use

By using jili casino's website, mobile app, or any associated services, you are considered to have fully accepted these terms and conditions. If you disagree with any part of these terms, please do not use our platform.

These terms and conditions form a legal agreement between jili casino and its users. This agreement defines both your rights and your responsibilities. jili casino reserves the right to amend these terms at any time, and members will be informed of any changes via email or through the platform.

Jili casino is an internationally licensed online gaming platform. Our services are available only to residents of countries or regions where online gaming is legally permitted. It is your responsibility to ensure compliance with the laws of your own country.

To create an account at jili casino, you must meet all of the following requirements:

• You must be at least 18 years of age.
• You must not be a resident of any country where online gaming is prohibited.
• You must have a valid and active mobile number and email address.
• All information provided must be truthful, accurate, and up to date.
• Each individual may operate one account only.

During registration, Jili Casino may request a copy of your National ID, passport, or driving license to verify your identity. This KYC (Know Your Customer) process must be completed to avoid restrictions on withdrawal privileges.

It is your responsibility to keep your account password and login credentials strictly confidential. You must not allow anyone else to access your account. If you suspect any unauthorized access, contact our support team immediately.

Jili casino supports the following payment methods for users in Bangladesh:

All deposits must come from a payment account registered in your own name. Deposits from third-party accounts will not be accepted and such transactions will be returned. All deposits are calculated in Bangladesh Taka (BDT).

Jili casino does not charge any deposit fees. However, your mobile banking provider may apply its own charges, for which jili casino is not responsible.

Your account must be verified before you can make a withdrawal at jili casino. Withdrawals may be delayed if KYC has not been completed. The following conditions apply to all withdrawals:

• Minimum withdrawal amount is 200 BDT.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Wagering requirements must be met before withdrawing bonus winnings.
• Withdrawals for verified accounts are typically completed within 15–30 minutes.
• Large withdrawal amounts may require additional verification and can take up to 24 hours to process.

Jili casino reserves the right to temporarily place a hold on any withdrawal request if fraud is suspected. Once the investigation is complete and the account is cleared, the funds will be released.

Jili casino's bonus program is one of the most rewarding in Bangladesh. However, each bonus comes with specific terms, and failure to comply may result in the bonus being forfeited.

• Welcome Bonus: Get a 100% bonus on your first deposit. To withdraw this bonus, you must wager the bonus amount 20 times.
• Reload Bonus: Get up to 20% reload bonus on deposits every week. Wagering requirement is 15x.
• Cashback: Get up to 5% cashback on your net weekly losses. No wagering requirements apply to cashback.
• Referral Bonus: Refer a friend and earn up to 200 BDT per successful referral.

General bonus rules:

• A promotion may not be used more than once.
• Bonuses may only be used on your own account and cannot be transferred to others.
• Certain games may be restricted or excluded from bonus wagering.
• Jili casino reserves the right to modify or cancel any bonus offer at any time.
• Bonuses are generally valid for 7 days. Any unused bonus will be forfeited upon expiry.

All games at jili casino are powered by internationally certified Random Number Generator (RNG) technology. This technology is regularly audited by independent third parties to ensure every game result is completely fair and unbiased.

Key gaming rules:

• Each game has its own rules, which can be viewed within the game itself.
• If a game is interrupted due to a technical issue, Jili Casino will investigate and make the appropriate decision.
• Claims for losses due to network issues are generally not accepted.
• The dealer's decision is final in Live Casino games.
• If an event is cancelled in Sports Betting, your stake will be refunded.

Jili casino is committed to fair gaming at all times. If you have a dispute regarding the outcome of any game, please contact our support team within 48 hours.

Engaging in any of the following activities will result in immediate account termination and may lead to legal action:

• Creating multiple accounts to take advantage of bonus offers.
• Using bots, scripts, or automation software.
• Using the platform for money laundering or any illegal financial activity.
• Attempting unauthorized access to another member's account.
• Exploiting platform vulnerabilities or bugs to gain an unfair advantage.
• Harassing other members or staff.
• Submitting false information or counterfeit documents.

Jili casino reserves the right to temporarily or permanently close accounts under the following circumstances:

• Violating these terms and conditions.
• Providing false or incomplete information during KYC verification.
• Account has been inactive for an extended period (over 12 months).
• By court order or direction from a legal authority.
• At the member's own request (voluntary closure).

If you wish to voluntarily close your account, please contact our support team. You will be given the opportunity to withdraw your verified balance before the account is closed, unless a forfeiture decision has been made due to a breach of our terms.

Inactive accounts may be charged a maintenance fee of 100 BDT or 10% of the balance (whichever is lower) per month. Log in regularly to avoid this fee.

Jili casino believes gaming should be purely for entertainment. We genuinely care about the mental and financial well-being of our members.

The following responsible gaming tools are available on our platform:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Temporarily suspend your account for a set period of time.
• Reality Check: Receive reminders about your play time at regular intervals.
• Loss Limit: Your session will automatically end if your losses exceed a set limit.

If you feel that gaming is having a negative impact on your life, please reach out to our Responsible Gaming Read the page and contact the support team.

Jili casino treats the protection of your personal information as its highest priority. Any data we collect is used solely for the following purposes:

• Account verification and identity confirmation.
• Payment processing and financial transactions.
• Sending relevant promotions and offers (with your consent).
• Platform security and fraud prevention.
• Fulfilling legal obligations.

Your information is never sold to third parties. However, data may be disclosed upon request from legal authorities. For more details, please see our Privacy Policy Read.

Our website uses SSL/TLS encryption. Your financial information is stored in fully encrypted form and is never held in plain text under any circumstances.

Jili casino reserves the right to update these terms and conditions, in part or in full, at any time. Members will be notified of significant changes via their registered email or through a platform notification.

Continued use of the platform after changes take effect will be considered acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

If you object to any changes to the terms, please withdraw your existing balance before closing your account.

If you have any questions or complaints about these terms and conditions, our support team is available 24/7 to assist. How to raise a complaint:

• Live Chat: Click the chat icon at the bottom right of the platform.
• Email: Send us a detailed message at [email protected].
• Telegram: Reach us through the official Telegram group.

An initial response will be provided within 24 hours of submitting a complaint. Complex cases may take up to 7 business days to resolve. If you are unsatisfied with jili casino's decision, you may escalate the matter to the relevant licensing authority.